Sign up for us on our undertaking to create in point of fact excellent tasting chocolate with not one of the junk. As a member of ChocZero, you are going to assist solution our buyer inquiries on social media and thru our website online 5 days every week. We’re a buyer first logo, devoted to offering best-in-class answers and insurance policies for our neighborhood and giving them simplest the most productive–similar to our chocolate!
This make money working from home function is able to being crammed anyplace in North The us, South The us, or Europe/UK time zones however fluency in English is a will have to. Consumers will ask a number of questions, together with ones referring to macros and weight loss diet, and the facility to be colloquial and fast paced with them is wanted for authenticity. Hesitation can lead to a buyer feeling erroneous, and whilst we do supply tips and macro replies, we favor an individual first manner the place our customer support brokers are recommended for transferring past the macro and into sensible answers for buyer issues.
What you’ll want:
- Deep interest for being a buyer recommend.
- A familiarity with social media platforms and emojis ????
- Enthusiasm about chocolate, and a willingness to be told technical information about what it takes to make sugar loose sweets.
- Flexibility – Agenda and hours might range to suit the trade wishes, corresponding to vacations or weekends.
- Outstanding organizational abilities and grammar
What you’ll do:
- Advertise ChocZero and its number of distinctive candies, in addition to handle the unique voice of the logo thru all engagement: e-mail, SMS, and social media
- Procedure buyer requests in a well timed type whilst keeping up accuracy
- Escalate inquiries and problems when required.
- Arrange communications with doable shoppers, reassuring them as wanted of often requested questions
- Help with managing opinions and ensuring any assessment below 5 stars is spoke back to for my part, with buyer outreach given
{Qualifications}
- Top College Degree or identical
- At least 1 12 months in customer support function
- Skill to obviously exhibit outstanding written English abilities
- Turn out sturdy problem-solving abilities through assessing an issue, researching an answer, and dealing with a buyer to finishing touch
- Remarkable group and time control abilities with consideration to element
- Should paintings neatly independently and with a group